Our Services

At Black Licorice our mission is to empower and inspire our community of hospitality and foodservice professionals with sustainable collective growth and achievement through individual guidance, curated development and relentless accountability. Our core values of integrity, growth mindset, innovation and collaboration serve as the cornerstones for the programs that we tailor for each of our clients and the relationships that we cultivate with each of them.

How We Can Help

Leadership Coaching & Mentoring

This service offers an academic approach to leadership and culture principles. By connecting personally with managers and building trust, we empower their professional output.

Special Events

Let's celebrate food and drinks by organizing an event that highlights your skills and increases your brand visibility. Special events can also help you find new ways to earn money while engaging with your community in an enjoyable and creative manner.

Employee Training

This service enables collaboration with partners to create effective training programs for their employees, enhanced by added accountability and objectivity.

Secret Shopping

This service enables you to maintain accountability and transparency by implementing a standardized system of evaluation.  You can’t get better tomorrow if you’re not sure where you stand today.

Recruiting, Hiring & Retention

Black Licorice provides guidance on onboarding, employee orientation, hiring processes, job descriptions, and performance reviews.

General Consulting

Black Licorice is ready to review your business and ensure the right systems are set up. We know that details matter, and our support will help you tackle the daily challenges of the hospitality industry.

Systems are the Scaffolding of Leadership

Without them, consistency crumbles, expectations blur, and chaos takes root. Systems don’t restrict creativity — they protect it. They create rhythm, structure, and accountability.

At Black Licorice, we believe that clear systems paired with intentional leadership is what transforms potential into performance — not just once, but over and over again.

FAQs

  • We specialize in serving independent restaurants, boutique hospitality groups, and small businesses that prioritize culture, leadership, and people development. Whether you’re launching, scaling, or stabilizing, we tailor our approach to fit your operation.

  • Unlike larger firms that often deliver one-size-fits-all solutions, we provide hands-on, personalized consulting grounded in real industry experience. You work directly with us—no handoffs, no fluff. We focus on sustainable change through leadership development, not just surface-level fixes.

  • We offer traditional consulting support like operational assessments and strategic planning, but our core focus is leadership training, management coaching, and employee development programs. Think of us as your partner in building a stronger, more disciplined internal culture.

  • Yes—we offer both. We coach owners, managers, and high-potential team members one-on-one, and also lead customized workshops and retreats for teams. Our programs are interactive, engaging, and always tailored to your unique needs.

  • Absolutely. We specialize in working with leadership teams to improve clarity, resolve conflicts, and strengthen communication. Our work often begins where operations and human behavior intersect.